Shipping Policy
All purchases from denon.com require a signature for delivery.
All products sold through denon.com receive free ground shipping or free expedited shipping. Overnight shipping is available at additional costs. Orders over 150 lbs are not eligible for expedited shipping or overnight shipping.
We cannot ship to addresses outside the US, nor do we ship to PO Boxes, APO, or FPO addresses.
Please note the delivery address cannot be amended once the order has shipped.
Shipping Timeline
Ground Shipping: 1-5 business days
Expedited Shipping: 1-3 business days
Overnight Shipping: 1-2 business days
The above shipping timelines start once the order has shipped.
Orders placed before 2pm ET on business days and Sundays ship out within 24 hours.
Orders placed after 2pm ET or on Saturdays ship out the next business day.
Delivery occurs Monday through Friday, and to most US addresses on Saturday and Sunday, excluding public holidays.
Denon is not responsible for any last-minute changes made by the carrier.
Pre-orders
We may from time to time offer products for pre-orders. In such case, we will not be able to ship to you within the shipping terms as set out above and will inform you of the expected shipping date. The shipping indication is an estimate of when the item will leave our warehouse. For example, if an item displays “Ships: 1 business day,” the item will leave our warehouse one business day after you place your order.
Occasionally, we will communicate shipping and delivery times, then learn we are unable to fulfill the order on the earlier communicated date. In these rare cases, we will notify you by email of the new shipping and delivery times. If you disagree with the new shipping date you do have the possibility to cancel your order by calling Customer Service.
