Payment Terms & Conditions

What are my payment options?

We accept the following payment types:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • Affirm


When will my credit card be charged?

Your credit card will not be charged until your order ships.

Please note that we do authorize your credit card for the full amount of your order upon checkout. Once your order is successfully authorized, we will send you an order confirmation e-mail. What does authorization on a credit card mean? Credit card authorization is an approval from a card issuer or processor verifying that the customer has sufficient funds to cover the cost of the transaction.


How is tax calculated on purchases?

We collect sales tax in accordance with state laws. This will be calculated automatically at checkout. Sales tax will be added to all states within the United States that have statewide sales tax.


Is your website secure?

We've taken several steps to ensure that information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.


Can I cancel my order once it has been placed?

After you place your order, we will send you an Order Confirmation email with your order number and the details of the items that you have ordered. You may cancel your order at any time prior to receiving your Order Confirmation email by calling Denon Customer Service here. Once you receive an Order Confirmation email, we have accepted your order. For questions regarding returns, please see the information regarding returns here. 


If I return a product, when will I receive my refund?

Once you have obtained a return authorization from Customer Service, transit time back to the warehouse may take up to 14 business days. You will receive an e-mail once your return has been received & processed.

Once your return is processed, please allow up to 2 weeks for your refund to appear on your credit card or bank account (depending on your financial institution).

If we have not answered your question, please contact Denon customer service.

Free DHTC210 with purchase of $600 or more

  • Offer valid December 5th, 2024 while supplies last.
  • Offer valid with purchases of $600 or more.
  • Discount will be added to cart when promo code DENON600 is applied.
  • Limit one (1) p per order.
  • Offer valid only for purchases made directly on www.denon.com.
  • In the case that the customer returns a product that qualifies for the gift, the customer must include the gift in the return. Failure to do so will result in a charge for the full value of the gift product.
  • The customer will receive our regular warranty on both the purchased product and the gift product.
  • Gift product may not be substituted for an equivalent product of cash amount.
  • In addition to the these, the Website’s Terms & Conditions shall also apply.
  • Offer does not apply to previous purchases.
  • Offer valid only in the US.
  • Offer not valid for DENON CERTIFIED REFURBISHED products.
  • Denon reserves the right to cancel or amend these terms at any time without prior notice.