FAQ – DENON SHOP

Contact

  • How to reach us?

    You can reach us at:

    E-mail address: [email protected]

    Telephone number: +44 (0)2081034770 available on business days from 8AM to 4PM.

Order

  • May I change my order?

  • Do the prices on the website include VAT?

  • May I place an order by phone?

  • Have I reserved an item by placing it in my shopping basket?

  • How can I find out the status of my order?

  • I made a mistake when entering my personal details. What should I do?

  • Can I cancel my order?

Shipping/Delivery

  • How long will my order take to arrive?

  • How will my order be shipped?

  • What will happen to my order if I am unable to receive the parcel?

Payment

  • What should I do if my payment is unsuccessful?

  • How can I be sure that my payment was successful?

  • Are there extra charges for the different payment methods?

Returns & exchanges

  • I wish to return my product. How does that work?

  • What are the conditions for returning a product?

  • How long do I have to return my purchase?

  • When and how do I get my money back for the return?

  • What should I do if I receive the wrong item or a damaged item?

  • May I also leave the order I wish to return with a Denon dealer?

  • Are there any charges for returning an item?

Repairs & warranty

  • How long is the warranty period for my purchase?

  • My product is faulty. What should I do?

  • How long will it take to repair my product?

  • My product is faulty and the warranty period has expired. What happens now?

  • May I also register a product that I bought from a Denon dealer with the Denon webshop for repair or with one of our service partners as mentioned on the Denon website?