FAQ – DENON SHOP
- May I change my order?
As long as the items are still in your shopping basket, you may still change your order. For example, you may still change the number of items or delete or add some items. Once you have completed the order process by making your payment, it is no longer possible to change your order.
- Do the prices on the website include VAT?
Yes, all product prices in the Denon webshop include VAT.
- May I place an order by phone?
No, unfortunately it is not possible to order from the Denon webshop by phone, but our customer service is available to help you with your order online.
- Have I reserved an item by placing it in my shopping basket?
No, the availability of an item is only guaranteed once you have completed the payment process and received an order confirmation.
- How can I find out the status of my order?
You will be informed of the status of your order by e-mail. You will receive an order confirmation immediately after placing your order. Once your order has been submitted to the parcel delivery service, you will receive a shipping confirmation that includes a Track & Trace code that allows you to track your order. If, despite the e-mails, you are still unclear about the status of your order, please contact the Denon webshop customer service.
- I made a mistake when entering my personal details. What should I do?
Please contact the Denon webshop customer service as soon as possible.
- Can I cancel my order?
In some cases, you may cancel your order before it has been shipped. Please contact the Denon webshop customer service as soon as possible. If your order has already been shipped, you may return it within 30 days of receiving it.