Shipping Policy
We offer one standard delivery service which is free of charge in Canada. We are unable to deliver orders to Quebec, APO/FPO or PO Boxes.
Orders are estimated to arrive within 3-7 business days after your order has been shipped (excluding US public holidays). Please note all orders will require a signature upon delivery.
Orders placed before 2pm ET on business days and Sundays ship out within 24 hours.
Orders placed after 2pm ET or on Saturdays ship out the next business day.
Once your order has shipped, you can track your order on the link provided in the dispatch email. Please note the delivery address cannot be amended once the order has shipped.
Denon is not responsible for any last-minute changes made by the carrier.
Pre-orders
We may from time to time offer products for pre-orders. In such case, we will not be able to ship to you within the shipping terms as set out above and will inform you of the expected shipping date. The shipping indication is an estimate of when the item will leave our warehouse. For example, if an item displays “Ships: 1 business day,” the item will leave our warehouse one business day after you place your order.
Occasionally, we will communicate shipping and delivery times, then learn we are unable to fulfill the order on the earlier communicated date. In these rare cases, we will notify you by email of the new shipping and delivery times. If you disagree with the new shipping date you do have the possibility to cancel your order by calling Customer Service.
