Payment Terms & Conditions
What are my payment options?
We accept the following payment types:
• American Express
When will my credit card be charged?
Your credit card will not be charged until your order ships.
Please note that we do authorize your credit card for the full amount of your order upon checkout. Once your order is successfully authorized, we will send you an order confirmation e-mail. What does authorization on a credit card mean? Credit card authorization is an approval from a card issuer or processor verifying that the customer has sufficient funds to cover the cost of the transaction.
How is tax calculated on purchases?
We collect sales tax in accordance with state laws. This will be calculated automatically at checkout. Sales tax will be added to all states within the United States that have statewide sales tax.
Is your website secure?
We've taken several steps to ensure that information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
Can I cancel my order once it has been placed?
After you place your order, we will send you an Order Confirmation email with your order number and the details of the items that you have ordered. You may cancel your order at any time prior to receiving your Order Confirmation email by calling Denon Customer Service at 1(800) 497-8921. Once you receive an Order Confirmation email, we have accepted your order. For questions regarding returns, please see the information regarding returns.
If I return a product when will my credit card be refunded?
Once you have obtained a return authorization from Customer Service, transit time back to the warehouse may take up to 14 business days. You will receive an e-mail once your return has been received & processed.
Once your return is processed, please allow up to 2 weeks for your refund to appear on your credit card or bank account (depending on your financial institution).
If we have not answered your question, please call 1-800-497-8921.
Denon Gift With Purchase Promotion
• Place any order of $899 CAD or more between December 19, 2022 and December 29, 2022 and the gift (Denon Wireless Earbuds - Black) will automatically be added to your shopping cart and shipped with your purchase.
• This offer is available while stocks last. You will see the gift in your cart. Once the gift is no longer available it will not be added to the cart.
• This offer is valid only for orders of $900 CAD or more.
• This offer is valid only for orders placed directly on the website Denon™ Home Theater | Enhance the Entertainment Experience
• In the case that the customer returns an order that qualifies for the gift, the customer must include the gift in the return. The customer will receive our regular warranty on both the purchased order as well as the gift.
• Gift may not be substituted for an equivalent product, or an equivalent cash amount.
• In addition to these terms, the Website’s T&Cs shall also apply.
• Denon reserves the right to cancel or amend these terms at any time and without prior notice.