Denon consumer products

Sound United Sales & Marketing Australia Pty Ltd ABN 44 619 418 325 (‘Sound United’) provides the following back-to-base Warranty.

‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure’.

The warranty offered is in addition to other rights and remedies offered under consumer law. The conditions contained in this warranty are applicable to purchases made within Australia only and override any international warranty offered by the manufacturer. Purchases outside of Australia are not supported by this warranty. Any false representation of these conditions either verbal or written from place of purchase will not be deemed binding.

Sound United, acting as manufacturer, offers this ‘warranty against defects’ if the following conditions are met:

Conditions of Warranty

Denon consumer products sold by Sound United are covered by the following warranties:

  1. Sound United undertakes to repair, or at their option, to replace free of charge, any defective parts in the product supplied here with and/or faults which in their opinion are due to defective workmanship within the warranty period.
  2. Such repairs or parts replacement will be made without charge providing that:

    a. A copy of the receipt/sales docket is presented as proof-of-purchase date.

    b. The product was purchased in Australia and it is the original purchaser applying for repair under warranty. This warranty is non-transferable.

    c. The unit was purchased from an authorised Australian dealer appointed by Sound United.

    d.There has been no attempt to repair the unit by an unauthorised agent

    e. The unit’s serial number has not been altered or removed

    f. The unit is delivered to a facility authorised by Sound United in either its original package or similar package affording an equal degree of protection. Postage, insurance and/or shipping charges are the responsibility of the purchaser.

This warranty extends only to defects occurring under normal domestic use of the product where operated in accordance with the instruction manual.

The Denon consumer products warranty period commences from the date of purchase and is as follows:

  1. Two (2) years: AV Receivers, Hi-Fi Components and Passive Speakers. a. Five (5) years: Denon Anniversary Models PMA110, AVCA110, DCD110.

  2. Two (2) year: Mini Components/systems, Turntables, Soundbars, Powered Speakers, HEOS branded products, Headphones and Accessories (including remote controls and external power supplies).

  3. Three (3) months: Turntable Cartridges, Stylus and Drive Belts.

This warranty expressly excludes:

a. Accessories supplied with the product or purchased optionally for use with it.

b. Damage sustained to the output circuits of power amplifiers that have been externally short-circuited.

c. External parts and features such as printing, lettering, knobs etc.

d. air wear and tear.

e. Mileage or travelling time in respect of service, or pick-up or delivery costs incurred.

f. Service costs which reveal that the unit is in normal working order, arising from failure to correctly adjust the controls of the unit or follow the instruction manual.

g. Any responsibility for inadequate aerial or Wi-Fi performance.

Procedure for claims:

a. The consumer must return the goods as per the requirements as stated in ‘Conditions of Warranty’ section 2 (f).

b. If the consumer is unable to take the goods back to the place of purchase, they can send the goods with a fault description, a copy of the purchase receipt and their contact details to:

Sound United Sales & Marketing Australia Pty Ltd

Warranty Department
86 Peters Ave
Mulgrave Vic. 3170
Phone: (03) 8542 1111
email: [email protected]